FAQ's

We want you to be delighted with your order.If your candle arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order and we'll put things right as quickly as possible.To help us resolve your request, please include:Your nameYour order numberA brief description of the issueClear photos of the damaged candle, the outer packaging, and the shipping labelReturnsFor hygiene and safety reasons, returned candles must be:UnusedIn their original packagingIn a resalable conditionIf your return is approved, we'll provide instructions on the next steps.Damaged OrdersIf your parcel arrives damaged, please contact us as soon as possible.Please provide photographs of:The outer packagingThe damaged candleThe shipping labelThis helps us investigate with the courier and resolve your claim as quickly as possible.

We currently ship within the United Kingdom only 🇬🇧If you're based outside the UK, we'd still love to hear from you. Get in touch and we'll see whether we can arrange a custom shipment.Orders are dispatched within 1–3 working days.

If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best to help.

If your delivery is taking longer than expected, please get in touch with your order number and we'll investigate.

Yes. Every candle is carefully hand-poured in small batches in the UK.

Our candles are made using a premium blend of coconut and rapeseed wax, which is free from paraffin. We carefully select high-quality ingredients to create a cleaner, more enjoyable burn.Our coconut and rapeseed wax is renewable, biodegradable, and provides excellent scent throw and burn performance.

Burn times vary by size and are listed on each product page.

CandlesFor the best candle experience:Trim the wick to approximately 5 mm before every burn.Allow the wax to melt fully across the surface during the first burn to prevent tunnelling.Do not burn your candle for more than 4 hours at a time.Always place your candle on a heat-resistant surface and keep away from draughts, children, and pets.Stop using your candle when approximately 10 mm of wax remains at the bottom of the container.Wax MeltsFor the best wax melt experience:Use your wax melt in a suitable wax burner with an unscented tealight or compatible electric warmer.Do not add water, oils, or other liquids to your wax melt.Use the recommended amount of wax for your burner size.Allow the wax to fully melt to release the fragrance.When the scent has faded, allow the wax to cool completely before removing and replacing it.Never leave a wax melt burner unattended while in use.