Shipping Policy

Introduction
Last updated: 27 July 2026
At Chapel Candle, we carefully prepare and package every order to ensure your candles and wax melts arrive safely and in excellent condition.

Delivery Locations
We currently deliver within the United Kingdom only 🇬🇧
If you are based outside the UK and would like to purchase from Chapel Candle, please contact us and we will see whether we can arrange a suitable delivery option.

Processing Times
Orders are usually prepared and dispatched within:
1–3 working days

During busy periods, such as product launches, seasonal collections, or promotional events, dispatch times may take slightly longer. If there are any significant delays, we will communicate this as soon as possible.

Delivery Times
Once your order has been dispatched, delivery times depend on the courier service selected.
Estimated delivery times will be provided at checkout.

Please note that delivery times are estimates provided by the courier and are not guaranteed.

Delivery Providers
We work with trusted delivery providers to ensure your order reaches you safely. The delivery provider used may vary depending on the size, weight, and destination of your order.

Tracking Your Order
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please use the tracking information provided to monitor the progress of your delivery.

Incorrect Delivery Information
Please ensure your delivery address is correct before completing your purchase.
Chapel Candle cannot be responsible for delays, failed deliveries, or additional charges caused by incorrect information provided by the customer.
If you notice an error with your delivery address after placing an order, please contact us as soon as possible. We will do our best to help if your order has not yet been dispatched.

Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us with your order number and we will investigate.
We will work with you and the relevant delivery provider to help resolve any issues.

Damaged Deliveries
We package our products carefully to minimise the risk of damage during transit.
If your order arrives damaged, please contact us within 14 days of receiving your order.
Please provide:

• Your order number

• Details of the issue

• Clear photographs of the damaged product

• Photographs of the packaging

• A photograph of the shipping label

This information helps us investigate the issue and provide the appropriate resolution.

Contact Us
If you have any questions regarding delivery, please contact:
Chapel Candle
Ferguson Studios LTD
Email: hello@chapelcreative.co.uk