Returns & Refunds Policy

Last updated: 27 July 2026

At Chapel Candle, we want you to be completely happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.

Faulty, Damaged, or Incorrect Items

If your candle or wax melt arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of receiving your order.

Please provide:

Your name
Order number
Details of the issue
Clear photographs of the product
Photographs of the packaging and shipping label

Once we have reviewed your request, we will provide an appropriate resolution, which may include a replacement, repair where appropriate, or refund.

Change of Mind Returns

If you change your mind about your purchase, you may request a return.

For hygiene and safety reasons, returned candles and wax melts must be:

Unused
In their original packaging
In a resalable condition

You are responsible for the cost of returning an item due to a change of mind.

Use a tracked delivery service when returning items, as we cannot be responsible for items lost during return postage.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be processed using the original payment method.

Please allow time for your payment provider to process the refund once it has been issued.

Exclusions

We cannot accept returns or provide refunds for products that have been:

Used or burned
Damaged through misuse
Altered after delivery
Returned without prior contact and approval

This does not affect your statutory rights under UK consumer law.

Consumer Rights

Your legal rights as a consumer are protected under UK law. Nothing in this policy affects your statutory rights regarding faulty, unsafe, or incorrectly described products.

If you have any questions about returns or refunds, please contact:

Chapel Creative
Ferguson Studios LTD

Email: hello@chapelcreative.co.uk