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Privacy Policy

A legal disclaimer

Last updated: 27 July 2026
 

Chapel Candle is operated by Ferguson Studios LTD ("we", "us", "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, create an account, contact us, or interact with our services.
 

Privacy Policy

Last updated: 27 July 2026

Chapel Candle is operated by Ferguson Studios LTD ("we", "us", "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, create an account, contact us, or interact with our services.
 

1. Who We Are

The company responsible for your personal information is:

Ferguson Studios LTD
Trading as: Chapel Candle

Address:
Cuckoo Wharf, Unit 3
427 Lichfield Rd
Birmingham
B6 7SS

Email: hello@chapelcreative.co.uk
 

We are the data controller responsible for your personal information under UK data protection law.
 

2. Information We Collect

We may collect the following personal information:
 

When you place an order, create an account, contact us, leave a review, or subscribe to communications, we may collect:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account information

  • Order details

  • Product reviews and feedback

  • Messages and enquiries sent to us

  • Marketing preferences

​

When you visit our website, we may collect information including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage information

  • Cookie information

This information helps us improve our website, understand customer behaviour, and provide a better shopping experience.
 

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Arrange delivery of products

  • Send order confirmations and updates

  • Manage customer accounts

  • Respond to enquiries

  • Provide customer support

  • Process returns and refunds

  • Improve our products and services

  • Collect and display customer reviews

  • Prevent fraud and protect our business

  • Send marketing communications where you have provided consent

  • Provide offers, promotions, and discount codes
     

4. Legal Basis for Processing Your Information

Under UK data protection law, we use the following lawful bases:
 

Contract

We use your information where necessary to:

  • Process your orders

  • Deliver products

  • Manage your customer account

  • Provide customer support
     

Legitimate Interests

We may use your information where necessary to:

  • Improve our website and services

  • Maintain website security

  • Prevent fraud

  • Manage our business operations
     

Consent

We rely on your consent for:

  • Marketing emails

  • Promotional communications

  • Non-essential cookies and tracking technologies

You can withdraw your consent at any time.
 

5. Payment Information

Payments are processed securely through third-party payment providers, including Stripe.

We do not store your complete payment card details.

Your payment information is handled directly by our payment providers in accordance with their own privacy policies and security standards.
 

6. Sharing Your Information

We only share personal information where necessary to provide our services.

This may include:

  • Website and ecommerce providers, including Wix

  • Payment providers, including Stripe

  • Delivery and courier providers

  • Email marketing providers, including Mailchimp

  • Website analytics and advertising providers

  • Service providers who help us operate our business

We do not sell, rent, or trade your personal information to third parties.
 

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve functionality, analyse website usage, and provide a better customer experience.

We may use cookies and tracking technologies for:

  • Essential website functionality

  • Website analytics

  • Understanding visitor behaviour

  • Measuring marketing performance

  • Improving advertising effectiveness

This may include services such as:

  • Google Analytics

  • Google Search Console

  • Meta/Facebook Pixel

  • TikTok Pixel
     

Where required, we will request your consent before placing non-essential cookies.

You can manage cookie preferences through your browser settings.
 

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send:

  • Product updates

  • New collection announcements

  • Offers and promotions

  • Discount codes

  • Chapel Candle news
     

We use services such as Mailchimp to manage marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
 

9. Customer Accounts and Reviews

We may allow customers to create accounts to make purchasing easier and manage their orders.

Customers may also have the opportunity to leave product reviews and feedback.

Any reviews submitted may be displayed publicly on our website alongside your chosen name or display information.
 

10. How Long We Keep Your Information

We only keep personal information for as long as necessary.

Examples:

  • Order information: retained for accounting, legal, and business record requirements

  • Customer account information: retained while your account remains active or as required for legitimate business purposes

  • Customer enquiries: retained for as long as needed to resolve your request

  • Marketing information: retained until you unsubscribe or withdraw consent
     

11. Keeping Your Information Secure

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Accidental disclosure

However, no online service can guarantee complete security.
 

12. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • The right to access your personal information

  • The right to request corrections

  • The right to request deletion where applicable

  • The right to restrict or object to certain processing

  • The right to withdraw consent

  • The right to complain to a data protection authority
     

To exercise your rights, contact us at:

hello@chapelcreative.co.uk
 

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK data protection regulator:

Information Commissioner's Office (ICO)
https://ico.org.uk
 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.
 

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
 

Chapel Creative
Ferguson Studios LTD

Email: hello@chapelcreative.co.uk

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